Pricing, Payment, Shipping & Delivery Policy

Pricing, Payment, Shipping & Delivery Policy

At Haya Secrets, we believe in transparent and straightforward policies. Here's everything you need to know about pricing, payments, and delivery.

1. Pricing

All prices on our website are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes. Prices are subject to change without prior notice. However, the price at the time of placing your order will always be honored.

We occasionally run promotions and discounts. Sale prices are only valid during the promotional period.

2. Payment Methods

We currently accept the following payment method:

  • Cash on Delivery (COD) — Pay when your order arrives at your doorstep. No advance payment required.

We are working on introducing online payment options in the future to make your shopping experience even more convenient.

3. Order Confirmation

After placing your order, our team will contact you via phone or WhatsApp to confirm your order details and delivery address. Please ensure your contact number is correct and reachable.

4. Shipping

We deliver across Pakistan through trusted courier partners. Shipping charges may apply depending on your order value and location.

  • Free Delivery on orders over Rs. 3,000
  • Standard shipping charges apply on orders below Rs. 3,000

Shipping charges, if applicable, will be communicated at the time of order confirmation.

5. Delivery Timeframes

Estimated delivery times are as follows:

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi): 2–4 business days
  • Other Cities & Towns: 4–7 business days

Delivery times are estimates and may vary due to courier delays, public holidays, or circumstances beyond our control.

6. Order Tracking

Once your order is dispatched, we will share your tracking number via WhatsApp so you can monitor your delivery status.

7. Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or unavailability of the recipient, the courier will make additional attempts. After multiple failed attempts, the order may be returned to us. In such cases, re-delivery charges may apply.

8. Contact Us

For any questions regarding pricing, payments, or delivery, feel free to reach out:

Last updated: May 2026